General Information
( Scroll down for Normal Hours, Urgent Care, After Hours, Emergency, and Contact for Results and Prescriptions )

The five doctors in partnership, and associate Sally McLaren, are all committed to providing quality medical care to the families of the Practice. In addition to routine care and the performance of minor surgical procedures, the doctors also have particular areas of expertise.


Dr John McAllister has diplomas in psychiatry and geriatric medicine.

Dr Cushla Borthwick has a post graduate diploma in obstetrics, and a special interest in the care of women and children, including family planning.

Dr William Reyneke has 20 years wide experience in General Practice.

Dr Gina Kaye has a special interest in Palliative Care.

Dr Deb Mitchell shares the general practice with Gina Kaye.

Dr Sally McLaren is the Associate of the Practice, and has diplomas in Paediatrics and in Obstetrics.

All the doctors are Fellows of the Royal New Zealand College of General Practice.

The PRACTICE MANAGER is Gwenyth Tilton, who also works one morning a week as a Practice Nurse. Please speak to Gwenyth if you have problems or concerns - if she is not available at the time, the receptionist will take a message for her to contact you.
The
Lead Practice Nurse is Nickie Windibank
Rosemary is the full-time
PRACTICE NURSE, with Tracy, Nickie, Anne, Sarah, Sue, Delia and Gwenyth working part-time.
There are at least two Practice Nurses on duty between 8.30 a.m. and 5 p.m. Before 8.30 a.m. and after 5 p.m. there is only one nurse available - at busy times this may mean some delay in seeing or speaking to a nurse.
The full-time RECEPTIONIST  is Maree, and the part-time receptionists are Bernice, Kate, Goy, Karen, and Sofia. Our senior receptionist is Ljubica Nola.  Janice is our relief receptionist. Coryl keeps the flood of incoming letters scanned into the database.
Please phone Ljubica if you have queries regarding accounts - (Tuesdays & Wednesdays, 8 a.m. - 1 p.m. Thursdays 8 a.m.- 11 a.m. ) 

Although our practice is wheelchair accessible, unfortunately disabled-access toilet facilities are only available in the Public toilets in Barron Green (behind the Medical Centre).
A Mobility Permit parking space is provided in the carpark in front of the practice building.


NORMAL HOURS

The practice is open from 8 a.m. to 5.30 p.m. on week days (excluding public holidays). The doctors see patients by appointment during the morning and afternoon.

The following doctors are available for appointments at these usual times:
Monday: Dr McAllister, Dr Borthwick, Dr Reyneke and Dr Kaye. Dr Mitchell in the morning.
Tuesday: Dr Mitchell, Dr Borthwick and Dr Reyneke. Dr McAllister in the morning only.

Wednesday: Dr McAllister, Dr Borthwick, Dr Kaye, and Dr McLaren. Dr Reyneke in the morning only. 
Thursday: Dr McAllister, Dr Reyneke, Dr Kaye. Dr Borthwick in the morning only. 
Friday: Dr McAllister, Dr Reyneke, Dr Mitchell, and Dr Borthwick.


URGENT CLINICS:

A G.P. is the ‘Duty Doctor’ to see patients who are acutely unwell at 8 a.m., midday and for the evening Urgent Clinic at 4.30 p.m. on Mondays to Thursdays and at 4 p.m. each Friday: the standard consultation fee applies (Please note that the Friday afternoon Urgent Clinic is earlier when we close early). 
Note that Urgent Clinic is not for when there is more than one problem to cover, or for three or six monthly appointments for regular medication, routine ‘check-ups’, including cervical smears, breast examinations, Drivers Licence medicals, renewal of Benefits or ACC off-work certificates. 

We require that you see your own doctor, at an appointment, for those routine matters leaving the ‘Urgent clinics’ for urgent consultations for unwell patients.

URGENT CARE

If your doctor does not have a free appointment to see you for an acute illness or if you, or your child, require urgent attention, please phone the Medical Centre and ask to speak to a Practice Nurse. She will liaise with your doctor regarding your care.
If you have had an accident, or feel very unwell when you come into the Medical Centre, please ask to see a Practice Nurse. She can assess your condition and report this information to your doctor.

AFTER HOURS

In an emergency: please call 111 - ask for AMBULANCE

When the Practice is closed, information is available about after hours services through our main phone line - 8274075 - which connects to HML (Homecare Medical).

Or phone Healthline on 0800 611 116 to speak to a registered nurse ( a Ministry of Health service)
The Westcare White Cross Accident & Medical Clinics are at:
Great North Rd, Avondale, next to St Mary’s School, (8.30 a.m. - 6 p.m. daily)
131 Lincoln Road, Henderson (open to 10 pm).
For out-of-hours non-urgent home visits: service not available at present. Use options above.

PHONING FOR RESULTS (e.g. laboratory or X-Ray)

Your doctor, or his/her practice nurse, may not phone you with normal routine results. If you are concerned, please contact us and advise the receptionist that you are needing test results - one of the practice nurses will speak to you. If there is not a practice nurse available, the receptionist will ask you for a contact number so that the nurse can phone you. The best times to phone are from 11 to 12 in the morning and 3 to 4 p.m. The nurse or doctor will ask questions to verify your identity.
You may
email the practice nurse as well. Please indicate if your email return address will be viewed privately only by you. Confidential information will NOT be transmitted by email, unless by mutually acceptable arrangements.

PRESCRIPTIONS

When first joining the Practice you will see your new Doctor for your prescriptions. Following this, between regular six monthly consultations with your doctor, repeat prescriptions may generally be requested by phone from the Practice Nurse. You can also eMail your request to the nurse, or fax 8277024 (Attention your doctor). Please ensure that we have your contact number in case there are any queries while preparing your script.
It is important that you ask for your script before you run out of medication. Please allow at least two days for your script request to be actioned. Your doctor may also require that your blood pressure, pulse, weight or peak flow is checked.

See
this page for schedule of fees

Email advice

Policy statement re email correspondence:
We appreciate that it is convenient to email your GP for medical advice. However, to do our best for you, it does take time to review your circumstances and decide on the best response. So, from 1 October 2017, Green Bay Medical Centre will introduce a $10 charge for email consultations.
It will still be fine to request a script by email, without additional charge.


Home